Cancellation policy

At Namoh, we understand that plans may change. We aim to make the cancellation process as simple and transparent as possible while ensuring that your order is handled with care and efficiency.

1. Order Cancellation
You may request to cancel your order within 12 hours of placing it or before it has been processed for dispatch, whichever comes first.

Once an order has been packed, processed, or shipped, it cannot be canceled.

2. How to Cancel an Order
To request a cancellation, please contact our customer support team with the following details:

• Order Number
• Name used while placing the order
• Registered Email Address or Phone Number

Our team will review your request and confirm whether your order is eligible for cancellation.

3. Refund for Canceled Orders
If your cancellation request is approved, the refund will be processed to your original payment method within 5–10 business days. The exact time may vary depending on your bank or payment provider.

4. Orders Already Shipped
Orders that have already been dispatched cannot be canceled. If you receive a damaged or incorrect item, please refer to our Refund Policy for assistance.

5. Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate before placing your order. If you notice an error, contact us immediately. We will do our best to update your information before the order is dispatched.

6. Cancellation by Namoh
In rare situations, we may cancel an order due to reasons such as:

• Product being out of stock
• Payment verification issues
• Incorrect pricing due to technical errors
• Suspected fraudulent activity
• Delivery location being unserviceable

If we cancel your order for any of the above reasons, you will receive a full refund to your original payment method.

7. Contact Us
For any questions regarding order cancellations, please contact us:

📧 Email: support@namoh.shop
🌐 Website: https://www.namoh.shop/

Thank you for choosing Namoh. We are grateful to be a part of your spiritual journey and appreciate your trust in us.