At Namoh, every order is prepared with care, respect, and devotion. We understand that each spiritual item holds special meaning, and we are committed to delivering your order safely and on time.

1. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day. During festivals or periods of high demand, processing times may be slightly longer.

2. Shipping Timeline
Estimated delivery timelines are as follows:

• Metro Cities: 2–5 business days
• Other Locations: 3–7 business days
• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

3. Shipping Partners
We work with trusted courier and logistics partners to ensure your order is delivered safely and efficiently. The shipping partner may vary depending on your delivery location.

4. Shipping Charges
We offer Free Shipping on eligible orders. If any shipping charges apply due to remote locations or special circumstances, they will be clearly displayed during checkout before payment.

5. Service Areas
We currently deliver across most locations in India. If your PIN code is serviceable, you will be able to place an order successfully. If we are unable to deliver to your location, we will notify you and process a full refund. International shipping may be available for selected destinations.

6. Order Tracking
Once your order has been dispatched, you will receive a tracking link via email or SMS/WhatsApp (where applicable). You can use the tracking number to monitor your shipment until it reaches you.

7. Delivery Delays
While we strive for timely delivery, delays may occasionally occur due to weather conditions, festivals, public holidays, transportation disruptions, or courier partner issues. We appreciate your patience and understanding in such situations.

If your order has not arrived within the expected delivery timeframe, please contact our support team, and we will assist you in tracking and resolving the issue.

8. Damaged or Lost Shipments
If your package arrives damaged or is lost during transit, please notify us within 48 hours of delivery or the expected delivery date. Kindly share photographs of the package and product, along with your order number, so we can investigate and arrange a suitable resolution.

9. Contact Us
If you have any questions regarding shipping or delivery, please contact us:

📧 Email: support@namoh.shop
🌐 Website: https://www.namoh.shop/

Thank you for choosing Namoh. We are honored to be a part of your spiritual journey and are committed to delivering every order with sincerity, care, and respect.