Replacement policy

At Namoh, every order is packed with care and respect. We carefully inspect each product before dispatch, but if you receive a damaged, defective, or incorrect item, we are here to help.

1. Eligibility for Replacement
You may request a replacement if:

• You received a damaged product.
• You received a defective product.
• You received the wrong item.
• Your order is missing an item.

Replacement requests must be submitted within 48 hours of delivery.

2. How to Request a Replacement
To help us review your request quickly, please email our support team with:

• Your Order Number
• Clear photographs of the product and packaging
• An unboxing video (recommended for damage or missing item claims)
• A brief description of the issue

Our team will review your request and respond as soon as possible.

3. Replacement Process
Once your request is approved, we will arrange a replacement for the same product, subject to stock availability. If the product is unavailable, we may offer an alternative product of equal value or process a refund in accordance with our Refund Policy.

4. Non-Eligible Cases
Replacement requests may not be accepted if:

• The request is made after 48 hours of delivery.
• The product has been used, altered, or damaged after delivery.
• The issue is due to normal variations in handcrafted or natural spiritual products.
• The product was ordered incorrectly by the customer.

5. Spiritual Products
Many of our products are handcrafted or made from natural materials. Slight differences in color, texture, size, or finish are natural characteristics and should not be considered defects.

6. Replacement Shipping
If a replacement is approved due to our error or a verified product defect, Namoh will bear the replacement shipping cost.

7. Contact Us
For replacement requests or assistance, please contact us:

📧 Email: support@namoh.shop
🌐 Website: https://www.namoh.shop/

Thank you for choosing Namoh. We are grateful to be a part of your spiritual journey and remain committed to serving you with sincerity, care, and respect.